We hope you love your purchase from Decardi Beauty, but if for any reason you’re not completely satisfied, we’re here to help.

Returns Window

You have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in its original packaging, with all seals, labels, and components intact

• Be accompanied by proof of purchase (e.g., order confirmation or receipt)

For hygiene reasons, we cannot accept returns on used lash products, lash tools, or opened kits.

How to Start a Return

To begin the return process, please email us at [insert your returns email address] with:

• Your full name

• Order number

• The reason for your return

• Photos (if the product arrived damaged or faulty)

We’ll respond within 2–3 business days with the next steps.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please note:

• Original shipping fees are non-refundable

• Customers are responsible for return shipping costs, unless the item was faulty or incorrect

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at [insert email].

Non-Returnable Items

• Used or opened products

• Digital products or downloads

• Sale items marked as “final sale”